Don't want to talk on the phone?
Text ORANGE to 85258 at any time of day or night
Sometimes you might not be able to talk on the phone.
Or you might just not want to, due to anxiety or distress.
We are proud to partner with Shout to offer free and confidential support to anyone in North East Lincolnshire who is feeling overwhelmed or is struggling to cope.
Shout’s text message support service is silent, anonymous and available 24/7. Trained volunteers can help with issues such as stress, anxiety, depression and suicide.
Text ORANGE to 85258 for support.
Please note: this service is operated by Shout, and not by the NAViGO crisis team.
Shout’s trained volunteers are there for you 24/7 to listen and support you to get to a calmer and safer place.
Shout is a free, confidential, anonymous service for anyone in North East Lincolnshire. It won’t appear on your phone bill.
To start a conversation, text the word ORANGE to 85258.
If your life is at imminent risk, call the emergency services on 999.
Text
To start a conversation, text the word ORANGE to 85258. If you’re feeling low, anxious, worried, lonely, overwhelmed, suicidal or not quite yourself, we are here for you.
Connect
Once you text us you’ll receive four automated messages before you are connected to one of our empathetic Shout Volunteers. This will usually be within five minutes, but if we are busy it can take longer.
Talk
The volunteer will introduce themselves and ask you to share a bit more about what’s bothering you. This might include feeling anxious, having relationship problems, addiction, depression, bullying, self-harm and suicide. You will text back and forth and share what you feel comfortable with.
Plan
The goal of the conversation is to help you reach a calm and safe place, with a plan of how to support yourself going forwards. As well as listening without judgement, our volunteers may provide you with further resources or tools to help you get more expert support.
Calm
Your conversation will only end when the volunteer is sure you are in a safe and calm place. Conversations tend to last around 40 minutes.
Text ORANGE to 85258. We’re here for you 24/7.
ORANGE 85258 can help with issues such as:
● Anxiety or worry
● Bullying
● Depression
● Loneliness or isolation
● Relationships
● Self-harm
● Stress
● Suicidal thoughts or feelings
You can text ORANGE 85258 free and anonymously from all major UK networks. It is free and confidential to text our service from the following major networks: EE, O2, Three and Vodafone.
These include – BT Mobile, Tesco Mobile, Virgin Mobile, iD Mobile, Sky, Telecom Plus, Lebara and GiffGaff.
If you are contacting us from a network listed above, and the service does not appear to be working for you, please reply with your mobile phone number and network provider at info@giveusashout.org. We need this information to be able to investigate the circumstances.
Some Android phones, including the Samsung Galaxy handset, issue a warning that you will be charged for texting us. Provided you are on one of the networks listed here, this warning is incorrect and you will not be charged.
If you text us from a network that is not on this list there is a possibility that you may be charged for the messages and that they may appear on your bill. This applies to a very small minority of operators. If your mobile network is not listed here, please check with your mobile network operator directly.
It is not possible to text the service from some networks, which do not provide the capability to message short codes. These include Lyca mobile. If your message will not send, or if you do not receive an automated message in response, it is an indicator that the service is not working.This is because some networks do not provide the capability to message short codes. You can find alternate ways to get support here.
Absolutely. Please visit our downloadable resources to download high resolution posters you can print at your convenience.
There are also a series of social media graphics for you to download and use in your social media posts, too. Be sure to tag @navigocare in your posts!
How do I access text support?
To start a conversation, text the word ORANGE to 85258.
Shout’s trained volunteers are there for you 24/7 to listen and support you to get to a calmer and safer place. Shout is a free, confidential, anonymous service for anyone in the UK. It won’t appear on your phone bill.
If your life is at imminent risk, call the emergency services on 999.